CCPC CONSUMER ADVICE CORNER
Dear CCPC officers,
Thank you for the facebook page, at least it gives us an opportunity to interact with you much easier. Is it easy for a person to distinguish between a fake and genuine phone, or its battery? I ask so because we have so many different types of phones being sold almost everywhere in shops and on the black market. Please, help us know how to differentiate fake from original phones and accessories like batteries.
Thank you !
George from Livingstone.
We are most grateful George to you for the question, which we know will not only assist you, but other consumers as well. It is our hope and prayer that this response finds you fine.
Counterfeit mobile phone manufacturers imitate all facets of a phone’s appearance to make them appear genuine. The phones outer shell and screen, the printed logos and branding, the packaging and the included accessories can all be copied, making it difficult to identify whether a phone is fake or genuine. When possible, it is always preferable to buy a phone through a registered retailer or reseller who can vouch for a phone’s authenticity. Yet with the prevalence of internet shopping and auction websites, this may not be an option. Here are a few simple tips to help you identify whether a phone is genuine or fake:
Know the phone: – It is important to do a little research before buying a new phone. You should only buy a phone made by a trusted manufacturer. Before committing to a purchase you should know the phone’s specific model number, available colours, features, what software and hardware come with it and what warranty is offered for the product. Information about a specific model of phone can be found on the manufacturer’s website or through a registered retailer. Once you have this information it will make the job of identifying a fake handset much easier.
Appearance: – On first glance, a counterfeit phone may appear identical to a genuine one. On closer comparison you may be able to identify some obvious differences between a genuine and a fake such as: the colour, location of buttons, size or spelling of the brand name. Some imitations are less obvious. Counterfeiters are able to mimic design details down to minute details making it difficult to tell if a phone is not genuine. If you are able to view the product in person, you may be able to notice a difference in weight, screen size, location of buttons and battery, quality of printing and paint finish, added or missing functions, quality control stickers and holograms and an overall lack of quality.
Features: – Counterfeit phones can have differing features like genuine models, such as dual SIM cards, analogue television etc. Check the model number and technical specifications of the genuine phone you wish to buy and ensure they match with what is being offered. Counterfeit phones also often appear to offer features that are either just not there or that are not as they are said to be. For example, built in cameras might be said to be eight Megapixel when they are not – or offer GPS when they don’t. Counterfeit phones may also differ from a genuine in colour availability, memory capacity, camera megapixels, screen quality and operating system. It is important to compare technical features to ensure the phone is genuine.
Functionality: – Most phones sold on the black market are made from sub-standard and cheap components and often run on second rate or pirated operating systems. Counterfeiters use cheap older generation chipsets, which may offer the same functionality as a genuine model but at far slower processing speeds. If you have unknowingly purchased a fake phone, you will realise very quickly once you turn it on. Processing speeds are often much slower, operating systems have missing features and the phone may not be compatible with affiliated software and applications.
Availability: – Counterfeit mobile phones tend to pour on to the market when a genuine model is out of stock or unavailable. Often if manufacturers and registered sellers say a model is out of stock or unavailable, counterfeits begin to appear on auction websites and through unregistered sellers. This is also common when a phone is not available in certain colours. Beware; counterfeiters take this opportunity to deceive consumers when the genuine product is most in demand.
IMEI Number: – Every genuine mobile phone has a serial number to register it to a carrier network. This number is called the International Mobile Equipment Identity (IMEI) number. The IMEI number can be used to verify the legitimacy of a phone. Often counterfeit models won’t have an IMEI number or use a fake one. If you are viewing the phone in person, then you can find the IMEI number on the products packaging, under the phones battery or by pressing *#06# on the phone. If you are not viewing the phone in person then you should ask the retailer for the phone’s IMEI number.
We hope this information will help consumers to take appropriate action. To be continued next week.
If you have any questions, concerns or query, please do email to us on: zcomp@ccpc.org.zm, h.chaaba@ccpc.org.zm